UK Delivery

Orders placed before 1pm are despatched the same day. Orders after 1pm are processed the next working day.

Standard Delivery (Royal Mail Tracked 48) - FREE on orders over £25

Delivered in 2–3 working days. Fully tracked, with the option to choose a safe place.

For orders under £25, delivery is £3.50.


Express Delivery (DPD Next Working Day) - £6.00

Order before 12 pm (midday) for next-day delivery.

Monday to Friday only – no Saturday delivery.

International Delivery

European Union - 3 to 5 working days

Rest of the World - 6 to 10 working days

Shipping costs are calculated at checkout.

For orders under €150, all taxes are settled at checkout for a seamless experience. You’ll pay your local taxes upfront, meaning no unexpected fees or customs delays when your order arrives.

For orders over €150, parcels are sent DDU (Delivered Duty Unpaid) and may incur additional local fees before delivery. Please check the import rules for your country before placing your order.

Returns

We hope your Good & Proper Tea order arrives safely and that you’re happy with your purchase.

If not, you can return any item within 30 days of the order date.

All products must be unused, in their original packaging, and in a saleable condition for a refund to be processed.

If an item arrives damaged or incorrect, please let us know as soon as possible. We’ll arrange a replacement and refund any return delivery costs.

This does not affect your statutory rights.


If you have any questions about your return, please contact us at hello@goodandpropertea.com or call +44 (0)208 088 2740.

How to Return Your Order

  • 1. Prepare your return

    Repack your unused items in their original packaging and include a note with your name, order number and reason for return.

  • 2. Send your parcel

    Return your items to:

    Good & Proper Tea c/o 4PL LTD, Unit R, Rudford Industrial Estate, Ford Road, Ford, BN18 0BF

    We recommend using a tracked service for peace of mind.

  • 3. Receive your refund

    Once your return has been received and checked, we’ll process your refund to the original payment method.

  • International Returns

    If returning orders from outside the UK, clearly mark the parcel as ‘RETURNED GOODS’ to avoid customs charges. Any import fees incurred are the customer’s responsibility.

  • Unclaimed Packages

    If an order isn’t collected within 14 days, we reserve the right to charge a handling fee to cover return shipping and courier administration costs.