Orders placed before 1pm will be despatched the same day. Any orders after 1pm will be processed the next working day.
- Royal Mail Tracked 48 (2-3 days, Fully Tracked, option to nominate Safe Place) - £3.50 (FREE on orders over £25)
- DPD Tracked Next Working Day (Midday Cut-Off) - £6.00 (this does not include SATURDAY delivery)
Please note all of our international orders are sent DDU (delivered duty unpaid) and may have additional fees to pay prior to delivery overseas. Please check the local fees for your shipping destination to find out if there will additional fees to pay upon arrival.
Europe (3-5 working days): Shipping cost calculated at checkout
- Rest of the World (6-10 working days): Shipping cost calculated at checkout
We do everything we can to ensure that your Good & Proper Tea delivery arrives with you safely and that you are happy with your purchase. However, if for any reason you would like to return a product to us you are able to do so within 30 days of the order date. The products must be in a saleable condition in its original packaging for us to be able to process a refund. In the unfortunate case of damaged or incorrect items, please let us know as soon as possible and Good & Proper Tea will arrange a replacement and refund you for delivery charges for the return. This does not affect your statutory rights. For any questions about your return or issues with your order, please get in touch by emailing the team at firstname.lastname@example.org or call +44 208 088 2740.
All returns should be sent to:
Good & Proper Tea C/O 4PL LTD, Unit R, Rudford Industrial Estate, Ford Road, Ford, BN18 0BF
Returning a package
If you are shipping a returned item from abroad, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Any charges incurred are the responsibility of the customer.
For packages that are not picked up from your post office within 14 days, Good & Proper Tea reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.