CONTACT US

To find out more about our products, for help choosing new teas or brewing those you've already got, get in touch with the team at G&P HQ by filling out the form adjacent or calling +44 7780 684 786. We'll get back to you as quickly as we can. 

For Events, head to the Book Us section of the website for further details. 

For Wholesale, head to the Wholesale section of the website to fill out an enquiry form. 

For all Press enquiries, get in touch with Alex at Right Hand PR at alex@right-hand.co or 07739 804 670. 

 

Unit 48 Brockley Business Centre, Brockley, SE4 2PD
London
United Kingdom

London based Brewers & Traders of Loose Leaf Tea. 

Returns

We hope you will love your tea, but if not see below for details about returns, refunds and exchanges. 

Return Conditions

In the case of any damaged goods you may return the product within 21 days of delivery. The product must be in new condition and any tea packets unopened. 

Make sure to include contact information with the return and if possible, please provide us with a tracking number. Good & Proper Tea suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Good & Proper Tea will make a refund of eligible returns, less delivery costs. To do so we may need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Good & Proper Tea is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another product instead of a refund?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not picked up from your post office within 14 days, Good & Proper Tea reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.